What you pay, when you are charged, how to cancel and when a refund is given.
MedVision costs only USD 99 per clinic, per month. Staff logins are unlimited and are not charged separately. There is no setup fee, no onboarding charge and no minimum term.
Prices are shown in US dollars. Sales tax or VAT is added at checkout where it applies in your country. Clinics with more than one location pay the same rate for each clinic account.
New clinics get their first 14 days free, with access to the full product. Nothing is withheld or limited during the trial.
After the free trial, your card is charged on the same date each month until you cancel. Each payment covers the month ahead, and a receipt is emailed every time. Invoices are also available from the billing section of your account.
If a payment fails we retry it over the following days and email you. Access continues during that period. If payment has not succeeded after fourteen days, the account is suspended rather than deleted — your data stays intact and is restored as soon as the balance is settled.
You can cancel at any time from the billing section of your account, or by emailing us. No notice period is required and no cancellation fee applies.
When you cancel, your subscription runs to the end of the period you have already paid for and is not renewed. You keep full access until that date.
If MedVision is not right for your clinic, email us within 14 days of your first charge and we will refund that payment in full. You do not have to give a reason.
Monthly subscriptions are not refunded part-way through a month, because cancelling takes effect at the end of the period you have already paid for and you keep access until then.
We will, however, refund a payment outside that window where:
Email team@visioninfinity.tech from the address on the account, with your clinic name and the date of the payment. We reply within two business days.
Approved refunds are returned to the original payment method and usually appear within five to ten business days, depending on your bank.
You can export your clinic's data as a spreadsheet at any time while the account is active. After cancellation we keep it for 30 days so the account can be reopened if you change your mind, and permanently delete it after that. If you want it deleted sooner, email us and we will do it.
If we change our pricing or this policy, existing subscribers are told by email at least 30 days before the change takes effect, and are free to cancel before it applies.
Questions about a charge or a refund can be sent to team@visioninfinity.tech or +1 929-820-8036. We look at billing questions the same week.