The agreement between your clinic and Vision Infinity for the use of MedVision.
These terms govern the use of MedVision, a practice revenue and communications system built and operated by Vision Infinity ("we", "us", "our"). By creating an account or using the service, the clinic ("you") accepts these terms.
They apply alongside our privacy policy and refund policy, which form part of this agreement.
MedVision is for managing your clinic's own enquiries, patients and operations. You agree not to:
Messaging through connected channels such as WhatsApp is also subject to those providers' own policies, and you are responsible for complying with them.
The patient and enquiry data you put into MedVision remains yours. We process it on your instructions to provide the service, as described in our privacy policy.
You are the controller of that data and are responsible for having a lawful basis to hold it and to contact the people in it. We act as your processor.
You can export your data at any time. On cancellation we retain it for 30 days so the account can be reopened, then delete it permanently, or sooner if you ask.
MedVision is an operational system. It is not a clinical records system, not a medical device, and it does not provide clinical advice, diagnosis or treatment recommendations.
MedVision costs only USD 99 per clinic per month, with unlimited staff logins, following a 14-day free trial. Full details of billing, cancellation and refunds are in our refund policy.
Fees are exclusive of any sales tax or VAT, which is added where it applies. If a payment fails and is not resolved within fourteen days, we may suspend the account until the balance is settled.
We aim to keep MedVision available at all times, and we work on it continuously. Occasional maintenance is unavoidable, and we schedule it outside normal clinic hours wherever we can.
Support is included in the subscription. We answer on weekdays, and urgent problems affecting a live clinic are treated as such.
We do not guarantee uninterrupted or error-free operation. Where a fault on our side leaves the service unusable for a material part of a month, the refund terms apply.
MedVision, including its software, design and documentation, remains the property of Vision Infinity. Your subscription grants you a non-exclusive right to use it for your own clinic while the subscription is active.
Nothing in these terms transfers ownership of the software to you, and nothing transfers ownership of your clinic's data to us.
To the extent permitted by law, our total liability to you in connection with the service is limited to the fees you paid in the twelve months before the claim arose.
We are not liable for indirect or consequential losses, including lost profits or lost business opportunities. Nothing in these terms excludes liability that cannot lawfully be excluded.
You can cancel at any time, as set out in the refund policy.
We may suspend or terminate an account where fees remain unpaid after the retry period, where the acceptable use terms above are breached, or where we are required to by law. Except in cases of serious misuse, we will contact you first and give you a reasonable opportunity to put things right.
We may update these terms as the service develops. Material changes are emailed to clinics at least 30 days before they take effect, and you are free to cancel before they apply. The date above always reflects the most recent revision.
These terms represent the whole agreement between us in relation to MedVision. If any part is found unenforceable, the rest continues to apply. A failure to enforce a term on one occasion is not a waiver of it.
Questions about these terms can be sent to team@visioninfinity.tech or +1 929-820-8036.